Privacy Policy

This page explains how Joe Fortune handles personal information collected from players who use the platform. It covers what data is gathered, how it is used, who it may be shared with, and what rights players have over their own information. Reading through this policy is a reasonable first step before creating an account or making a deposit.

What Information Joe Fortune Collects

When a player registers an account, Joe Fortune collects a defined set of personal details. These include first name, last name, date of birth, mobile number, email address, country of residence, and postcode. A four-digit security PIN and a password meeting specific complexity requirements are also created during registration.

Beyond registration data, the platform may gather additional information through normal account activity. This includes transaction records, deposit and withdrawal history, game session data, device identifiers, IP addresses, and communication logs from support interactions. Where KYC verification is required before a withdrawal is processed, government-issued identity documents and proof of address may also be collected and stored.

Technical and Usage Data

Joe Fortune collects technical data automatically when the platform is accessed through a browser or the optional mobile installer. This typically includes browser type, operating system, session duration, pages visited, and general location data derived from the IP address. This information is used to maintain platform performance, detect unusual activity, and improve the player experience.

How Personal Data Is Used

Data collected by Joe Fortune is used for a specific set of operational and legal purposes:

• Processing account registrations and verifying player identity
• Handling deposits, withdrawals, and related banking operations
• Conducting KYC, anti-money-laundering checks, and fraud screening
• Sending account-related communications such as transaction confirmations and security alerts
• Delivering promotional offers where the player has opted in
• Monitoring gameplay for responsible gambling purposes
• Complying with the requirements set by the Curaçao Gaming Authority under licence OGL/2024/676/0726

Personal data is not sold to third parties. It may be shared with payment processors, identity verification providers, fraud prevention services, and regulators where required by law or the terms of the operating licence.

Data Storage and Security

Joe Fortune applies bank-level SSL encryption to protect data in transit. The same class of encryption used by financial institutions covers account access, payment processing, and all data exchanged between the player’s device and the platform servers. Cryptocurrency transactions are handled through blockchain networks, which provide an additional layer of transparent, tamper-resistant record-keeping.

Player accounts can be further protected by enabling two-factor authentication, which adds a second verification step beyond the standard password. This is particularly relevant for accounts with stored payment methods or significant balances. Information on how to set up 2FA is available through the account security settings.

Data is retained for as long as necessary to fulfil the purposes described in this policy and to meet regulatory obligations. Accounts that remain inactive for 18 months are classified as dormant, and the terms include a notice process before any remaining balance is affected.

Cookies and Tracking

The platform uses cookies and similar tracking tools to support login sessions, remember preferences, and measure how different areas of the site are used. Players can manage cookie preferences through browser settings, though disabling certain cookies may affect how the platform functions. Third-party analytics tools may also be used to help understand traffic patterns and optimise site performance.

Player Rights Over Personal Data

Players have the right to request access to the personal information held about them, ask for corrections to inaccurate data, and request deletion of data in certain circumstances. These requests can be submitted through the 24/7 live chat channel or via the contact form in the Help section. The casino’s support team handles enquiries at the first level, with escalation available to a supervisor and then a senior manager where needed.

If a dispute about data handling cannot be resolved through internal channels, the matter can be referred to the external Dispute Resolution Office. This process must be initiated no earlier than 7 days and no later than 6 months after the issue arose.

Third-Party Links and Services

The platform may include links to third-party sites or services, including payment providers, responsible gambling resources, and other external tools. Joe Fortune is not responsible for the privacy practices of those external parties. Players should review the privacy policies of any third-party service they use in connection with their account.

For players who want to understand how responsible gambling tools interact with personal data, including deposit limits, self-exclusion, and session controls, more detail is available on the Joe Fortune responsible gambling page.

Children and Minors

Joe Fortune does not knowingly collect personal information from individuals under 18 years of age. The minimum age to register and play is 18+. If the casino becomes aware that a minor has registered an account, that account will be closed and any balance may be forfeited in line with the terms of service. Age is verified at registration and may be confirmed again during KYC review.

Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in the platform, applicable law, or the requirements of the Curaçao Gaming Authority. Players are encouraged to review this page periodically. Continued use of the online casino Joe Fortune after a policy update constitutes acceptance of the revised terms.

For questions about how personal data is managed, the Help Centre is available around the clock through live chat, and a contact form is accessible through the official support area.